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My PayPal payment status is "Unclaimed" or "Denied". What can I do?

If your payment is marked as "Unclaimed" or "Denied" in your PayPal account, it means the funds could not be delivered. Please follow these steps based on your status:

โ–ถ  If status is "Unclaimed":

    • Action Required: You must claim the funds within 30 days. We recommend contacting PayPal support immediately to verify if the payment is still eligible for manual claiming.

    • Automatic Return: If the funds remain unclaimed after the 30-day window, PayPal will automatically expire the transaction and return the funds to Extrabux.

    โ–ถ  If status is "Denied":

    • Check Account Setup: This usually means your account is unable to receive the payment. Ensure your PayPal is an International Account, fully Verified, and correctly configured to accept USD.

    • Return Period: Denied funds are typically returned to Extrabux within a few business days.


    Next Steps on Extrabux:     

    Once we receive the refund, your status on the Extrabux Payments page will update to "Returned". You can then update your details in Account Settings and submit a new payment request.

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