Why is my order inquiry rejected?

It can be frustrating when a claim is denied. Typically, stores reject inquiries because they have attributed the sale to another source or the order met specific exclusions. The most common reasons include:

▶  Attributed to Another Source (Most Common)

• Outside Coupons: You used a discount code not found on Extrabux (e.g., from a merchant email, social media, or another site). Stores often credit the sale to the coupon provider instead of us.

• Competing Links: You visited or clicked on other rewards sites, blogs, ads, or direct links provided by merchants (in their marketing emails or website) shortly before or during your shopping session. This can cause the store to attribute the sale to that other link instead of Extrabux.

• Cart Not Empty: There were already items in your cart before you clicked through from Extrabux.
  
  

▶  Non-Commissionable (Ineligible Items)

• Excluded Purchases: The specific items purchased are ineligible for cash back based on the store's restrictions (e.g., gift cards, certain luxury brands, or high-demand electronics).

• Merchant Restrictions: The order violated specific store terms, such as reseller activity or exceeding purchase limits.
  
  

▶  Technical Tracking Issues

• Session Interference: Using more than one browser, opening too many unrelated tabs, or closing the merchant page before completing the checkout can break the tracking.

• Cookie Expiration or Deletion: The tracking was lost because you cleared your cookies while shopping, or too much time passed between clicking our link and completing the purchase, causing the cookies to expire.

• Ad-Blockers: Software like AdBlock or Adblock Plus prevented our tracking code from working.

• Browser Settings: You are using a web browser that does not support or has disabled cookie tracking.

▶  Order Status & Identity Issues

• Order Cancelled: The order was cancelled, or you returned all or part of the items to the merchant.

• Cannot Locate OID / OID Invalid: The merchant cannot find the order in their system. This may happen if the order has not been delivered, was placed without being logged into Extrabux, or if the Order ID provided is incorrect. This can also occur if the shopping session did not meet the merchant's tracking requirements or if the purchase violated specific cash back restrictions.