Why does one of my purchases have a status of "canceled"?

Apparently, the merchant originally posted the cash back to your account, and then took it back. Unfortunately they did not give us a reason, but this happens most often:

* when a customer actually returns or cancels their order

* Order canceled by merchant

* Use of coupon/promotional codes not listed on Extrabux may void Cash Back.

However it is possible that they also took back the cash back for a different reason. You can provide us the screenshot of order to to info@extrabux.net and then we will contact the merchant to find out.


Your privacy is important to Extrabux so we've updated a Privacy Policy that covers how we collect, use, share and protect your personal information. We have also increased the information on your rights, for example how you can request to see what personal information we hold about you and how to erase your account.

In addition, Extrabux uses cookies to help us to provide you with a good shopping experience. By continuing to use our site, you are agreeing to the use of such cookies.

For further information, please read our full Privacy Policy.