My cash back says it is "Paid" but I haven't received my paypal payment yet. What happened?

If the status on your cash back just changed to "Paid", your payment should be in your PayPal account within 24-48 hours. If the status has been "Paid" for longer than 48 hours and you haven't received the payment, please contact us at We can track the payment and let you know its status. It is possible that your PayPal account is not configured correctly. If that is the case, we can provide you with the PayPal Transaction ID and you can contact PayPal to find out why the payment hasn't yet shown up in your account.