My cash back is missing. How do I submit a claim?

We understand how important your cash back is. Typically, your purchase should be tracked and added to your account within 1-7 days. If you don’t see your transaction recorded after 7 days, please follow the steps below:

▶  Submitting Your Claim (For Supported Stores)

Click the "Missing Cash Back?" button and provide your order confirmation details. Once submitted, we will then forward your claim to the merchant for verification.

Important Note on Claims: 

• Processing Time: Merchants generally take 30-45 days to investigate, though some may require more time.

• Amount Differences: The final cash back amount confirmed by the store may differ slightly from your initial submission due to shipping costs, taxes, coupon usage, or specific cash back restrictions.
  
  

▶  Stores That Do Not Support Claims

Some merchants do not offer a manual claim feature. If you made an eligible purchase but your cash back is missing, please contact our support team with a screenshot of your order confirmation. We will do our best to follow up with the merchant on your behalf; however, please understand that for these specific stores, we are unable to guarantee a response or a successful outcome.