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L.L. Bean Reviews

Requested an exchange of in item in my order. Received update emails when returned item arrived, company did not play games with return shipping fees or taxes, they simply sent the new item at no charge. I am very pleased..I am very disappointed in LL Bean. Sizes are generally smaller than said size. I am about to return 3 different types of shoes. Hard as rocks and so uncomfortable. On a positive note the Wicked Cogs I got are comfy..I bought 7 items. Everything was perfect. Size chart is spot on.. Those are part of 164 L.L. Bean reviews. The latest review from Trustpilot - The LLBean return policy is a scam and misleading and I will not ever order from them again. They lady I spoke with on the phone was rude and condescending. She made me feel like I had done something wrong by returning the shirts and I am very upset about it. See Policy Below copied from their website. Return and Exchanges Return Policy If you are not 100% satisfied with one of our products, you may return it within one year of purchase for a refund. This is a lie!!!. There are 43 excellent reviews. 23 of customers rate great. But there are almost 98 of people rate bad.