citizenM Coupon Codes

  • All (17)
  • Coupons (4)
  • Deals (13)

Expired citizenM Coupons

citizenM Coupon Activities

Discount Expire Time Code
Previous hot Promo Code – Save 15% On Your Order @citizenM 02-19-21 COMEDY
Frequently Released Promo Code – Save 15% off all your meeting room bookings 12-31-20 MEET15
Newest citizenM Promo Code – Save 15% on all orders at citizenM 1 day left COMEDY
Last update time: 01-22-21

citizenM Reviews

Best hotel experience i have ever had, bar none. And I have travelled a lot in my life!!... Those are part of 4 citizenM reviews. The latest review from Trustpilot - After previously having an amazing experience with CitizenM last year where a wonderful staff member helped me change my booking to a new booking via chat with speedy and friendly service, I was shocked yesterday to see that the service has changed somewhat. Maybe it was a bad day - they appear to be dealing with some site issues. Due to site issues I couldn't log into my account or even a new account that I set up to use the membership discount I got in touch on chat to see if staff could help me put through a booking via chat. Nope. I appreciate that they did what they could to help me but it took an hour and a half for the first solution which was to change my password. Both my account I had previously used and the new account I had set up wouldn't allow me to log in and the red cross was next to the email address, not the password. Later yesterday evening I changed my password and it still wouldn't let me log in. So it's not me, it was the site. After well over an hour and a half of speaking with customer service they suggested that I buy the room at full price and they would somehow apply the discount later (without me being able to log in?). This is where things went a bit downhill - I presumed that after being kept for 1 hour 45 mins at this point for the most basic of solutions offered that there would be something done as a nice gesture. Anything to compensate for wasting my time, such as a free late checkout, some snacks or food on the house, an upgrade or a further small discount. Nope. I explained that I had been waiting two hours and the staff member said that they personally hadn't been with me that long (that doesn't change the fact that I had been waiting for almost two hours to be told to change my password when that wasn't even the issue). I ask to speak to the manager and this query gets ignored twice. The third time I ask to speak with the manager I'm met with a friendly sounding but not very useful "I will leave the conversation with my colleagues have a good weekend". Riiiiight. They were aware that this was concerning trying to book a room urgently for the following day. I press to speak to someone sooner and the manager was indeed a lot more helpful but there was still no solution as at this point they still thought my password was incorrect and after two hours spent trying to resolve this, I had to get going to a commitment. I will say that I would have hoped that the manager would have offered something as a gesture after realising that I had unnecessarily been kept waiting for two hours. When I pointed out my inconvenience to him I was asked "what would you like us to do?" but I shouldn't have to awkwardly ask. Just some feedback: openly offering a small gesture would go a long way. I adore CitizenM hotel rooms but unless the customer care changes (and they realise that the above shouldn't be "normal") I don't think I'll be booking again. It wasted two hours of my time which affected the structure of my day yesterday and I missed out on my two backup hotel options. I finally booked another room somewhere else. In Citizen M's defense the customer care team sound genuinely nice. This is the type of situation that would easily be fixed if upper management were to allow customer care to assist with putting through bookings in the event of technical issues and for it to be recognised when a customer is inconvenienced with a small gesture or discount. There was absolutely no need to waste two hours of my time. Hope the above feedback helps.. There are 3 excellent reviews. 1 of customers rate great. But there are almost 0 of people rate bad.

2020 Shopping Season Discount Review

Discount Expire Time Code
New Year's Day Coupon – Paris La Defense Hotel - free Wi-Fi & free shampoo and shower gel @citizenM
Black Friday Coupon – citizenM: Black Friday Sale: at least 30% off 1000s of rooms across 20 hotels 12-06-20