Frequently Asked Questions
1. Getting Started
- Why Extrabux?
- What is Cash Back?
- Where do I begin?
- Do I need an account to use Extrabux?
- How do I search for a product?
- How do I shop by store?
- How do I receive cash back payments?
- Who is eligible to sign up for an Extrabux account?
- What’s the catch?
2. Shopping & Searching
- Am I buying directly from Extrabux?
- How do I search for a product?
- How do I shop by store?
- I’m having trouble finding a product. What should I do?
- How does Extrabux choose which stores to list on its site?
- Does Extrabux search stores that are close to my house?
- What does “Total Price” include?
- Why do store prices sometimes differ from the list price I saw on Extrabux?
- Why do tax and shipping costs sometimes differ from what I saw on Extrabux?
3. Using Extrabux Coupons
- How do I use coupons on Extrabux?
- When do I receive discounts from coupons?
- Can I use coupons not provided by Extrabux and still earn cash back?
- Why doesn’t Extrabux offer coupons at certain stores?
4. Extrabux Cash Back
- What is Cash Back?
- Can I make purchases directly from the merchant and still receive cash back?
- Do I get my cash back from Extrabux or the merchant?
- Do I have to be an Extrabux member to get cash back?
- Do I have to sign in every time before I shop to earn cash back?
- Do I earn cash back on everything I buy at a store, or only for the product I found at Extrabux?
- What if I accidentally close my web browser window while shopping at one of the merchant sites?
- What if the Extrabux screen closes while I'm shopping?
- Can I use coupons not provided by Extrabux and still earn cash back?
- Why doesn’t Extrabux offer cash back at certain stores?
- Can I use or buy a gift certificate or gift card and still get cash back?
- Do I have to do anything at checkout to make sure I earn my Extrabux cash back?
- Why doesn't my cash back show up when I check out?
- It has been longer than 4 days and a purchase isn’t showing up in my account. What should I do?
- What is the difference between Pending, Available, and Processing cash back, as shown in my account?
- How long will I have to wait for my cash back to become Available?
- Can I use any payment method at a store’s checkout and still earn cash back?
- Is there a limit on how much cash back I can get?
- Can I get cash back for phone or in-store purchases?
- Am I taxed on the cash back I receive from Extrabux?
5. Problems with Your Order
- Why doesn't my cash back show up when I check out?
- It has been longer than 4 days and a purchase isn’t showing up in my account. What should I do?
- If I have a problem with the product I’ve ordered, who should I contact?
- How do I return a product I bought from an Extrabux store?
6. Understanding Your Account
- How do I sign up and start saving money?
- Do I need an account to use Extrabux?
- Is an Extrabux account really free?
- How do I go to my account?
- How do I invite friends and family to Extrabux?
- Who is eligible to sign up for an Extrabux account?
- It has been longer than 4 days and a purchase isn’t showing up in my account. What should I do?
- What is the difference between Pending, Available, and Processing cash back, as shown in my account?
- How do I change my Extrabux email address or password?
- How do I edit my payment method?
- I forgot my password. What should I do?
- I would like to terminate my Extrabux account. What should I do?
7. Privacy & Security
- Does Extrabux’s service cost me anything?
- Do I have to download anything to use Extrabux?
- Will I receive junk mail or spam if I join Extrabux?
- How secure is the personal information I provide Extrabux?
- How do I stop receiving the Extrabux newsletter?
- What are Extrabux’s Terms and Conditions?
- What is Extrabux's Privacy Policy?
1. Getting Started
Why Extrabux
Pay less when you shop online through Extrabux with comparison shopping, cash back discounts, and coupons. Extrabux is the first website to combine these money-saving tools to make sure that you pay the lowest price and save the most money when you shop online.
What is Cash Back?
When you shop through Extrabux at one of our trusted stores, we earn a sales commission on anything you purchase from that store. We pass the majority of this commission back to you as “cash back”.
Where do I begin?
First, Sign Up for an Extrabux account; this is completely free with NO hidden costs. All you need is an email address to get started. After you have created an account, you can click the Shop By Store button at the top of the page or search for a product by typing the name of the product into the search bar at the top of the page. Extrabux will show you all stores that sell that product as well as the list price, sales tax, shipping cost, cash back discount, and coupon savings at each store. Coupon savings will be applied to the price during the store’s checkout process. After making your purchase, that store will notify us of the purchase and your cash back will be posted to your Extrabux account within 1-4 days. Sign Up Now to start saving money.
Do I need an account to use Extrabux?
In order to receive cash back you must first Sign Up for an Extrabux account. It is a very quick and simple process and you only need to provide us with an email address and password to get started. If you are not an Extrabux member, you can still use Extrabux to compare prices, find coupons, and browse products, but you will not earn cash back.
How do I search for a product?
To search for a product, type the name of the product into the search bar at the top of the page and click the "Search" button.
How do I shop by store?
Click the Shop by Store button at the top of the page.
How do I receive cash back payments?
Once you have accumulated at least $10 of Available cash back, you can receive a cash back payment. To request a payment, Login and click the My Account link at the top of the page. Once on the My Account page, click Request Payment. You can receive cash back payments through the mail via check or electronically through PayPal. You have the option to receive cash back payments at your request or once your account reaches a minimum balance or after a specified number of months.
Who is eligible to sign up for an Extrabux account?
Anyone who has an email address, is at least 18 years of age, and adheres to Extrabux’s Terms & Conditions is eligible to sign up for an Extrabux account.
What’s the catch?
There really is no catch. You will never be charged any hidden fees. We will never ask for your credit card information. We will never sell your personal information. Extrabux is 110% free... really, it is! We pay you cash back every time you shop online through Extrabux.
2. Shopping & Searching
Am I buying directly from Extrabux?
No. Extrabux is not a store and does not sell any products. Extrabux is a shopping portal that helps you compare prices and save money when you shop online. If you have any questions about the product(s) you ordered, please contact the store from whom you bought that product.
How do I search for a product?
To search for a product, type the name of the product into the search bar at the top of the page and click the "Search" button.
How do I shop by store?
Click the Shop by Store button at the top of the page.
I’m having trouble finding a product. What should I do?
Try again. Extrabux’s search engine covers millions of different products, so here are some tips to help you find what you’re looking for:
- Mouse traps, a computer mouse, or the latest Modest Mouse CD? Words often have multiple meanings and implications, so be sure your search phrase clearly specifies the type of product you’re looking for.
- Be specific. If you’re looking for a particular product, try typing that product’s model number into the Extrabux search bar.
- Refine Search. Be sure to use the filters on the left side of the search results to help narrow and improve the results.
How does Extrabux choose which stores to list on its site?
We manually review each store listed on Extrabux to ensure that your shopping experience is safe and secure. If you ever have an issue with an Extrabux store, please let us know.
Does Extrabux search stores that are close to my house?
At this time, Extrabux only searches online stores.
What does “Extrabux Price” include?
To make sure you find the lowest price and save the most money, Extrabux makes shopping online as transparent as possible. The Extrabux Price listed on the Compare Prices page includes the list price, sales tax, shipping cost, cash back discount, and coupon savings. Because we include cash back and coupon savings, the Extrabux Price will almost always be lower than that of other comparison shopping websites.
Why do store prices sometimes differ from the list price I saw on Extrabux?
Extrabux does its best to show accurate list prices, but sometimes a store will change its price before we’ve had a chance to update our database.
Why do tax and shipping costs sometimes differ from what I saw on Extrabux?
Extrabux does its best to show accurate tax and shipping costs, but please keep in mind that for some stores, the tax and shipping costs shown are only estimates. Sales tax estimates are based on your zip code and the sales tax policies of the merchant. Shipping cost estimates are based on the product weight, shipping destination, distribution center location, and carrier used (UPS, USPS, FedEx, DHL, etc.). In some cases, however, Extrabux is not provided with all information necessary to estimate the exact tax and shipping costs.
3. Using Extrabux Coupons
How do I use coupons on Extrabux?
- If no coupon code is required, simply click the coupon link and the coupon discount will automatically be applied to your order during the store’s checkout process.
- If a coupon code is required, copy the coupon code by highlighting it, right-clicking your mouse, and selecting “Copy”. Once you have copied the code, click “Shop Now”. Add the product(s) to your shopping cart and look for the “Promotion Code” or “Coupon Code” field during the checkout process. Right-click inside of this field and select “Paste” and click the “Update Price” button if there is one.
When do I receive discounts from coupons?
Discounts from coupons are applied during the store’s checkout process. Discounts from cash back, however, are posted to your account 1-4 days after completing your purchase.
Can I use coupons not provided by Extrabux and still earn cash back?
No. If you use a coupon not provided by Extrabux, you are not eligible to earn cash back on the purchase.
Why doesn’t Extrabux offer coupons at certain stores?
Unfortunately, some stores do not provide us with coupons. Extrabux works as hard a possible to provide you with the largest selection of quality coupons.
4. Extrabux Cash Back
What is Cash Back?
When you shop through Extrabux at one of our trusted stores, we earn a sales commission on anything you purchase from that store. We pass the majority of this commission back to you as “cash back”.
Can I make purchases directly from the merchant and still receive cash back?
No. In order to receive cash back from Extrabux on your purchase, you must first Login to Extrabux and click on the link to the merchant’s website
Do I get my cash back from Extrabux or the merchant?
You will receive your cash back payments from Extrabux via check or PayPal. If you opt to receive payments through the mail, your check will be sent through Bank of America and will arrive in a Bank of America envelope; enclosed will be a check to you from Extrabux, Inc. If you are located outside of the United States, you are not eligible to receive checks.
Do I have to be an Extrabux member to get cash back?
Yes. In order to receive cash back you must first Sign Up for an Extrabux account. It is a very quick and simple process and you only need to provide an email address and password to get started. If you are not a member, you can still use Extrabux to compare prices, find coupons, and browse products, but you will not earn cash back.
Do I have to sign in every time before I shop to earn cash back?
Yes. In order for us to track your purchase and give you cash back, you need to Sign In before you go shopping. If you don't want to sign in every time, just check the “Remember me on this computer” box located under the login fields.
Do I earn cash back on everything I buy at a store, or only for the product I found at Extrabux?
As long as you click on a product or store link from Extrabux, you will earn cash back on all eligible purchases you make during your store visit. A store visit means the same web browsing session (not to exceed 24 hours) in which you click on an Extrabux product or store link.
What if I accidentally close my web browser window while shopping at one of the merchant sites? Do I need to go back to the site through Extrabux?
To be sure that you earn your cash back, please return to the merchant site through the Extrabux product or store link if you accidentally close your web browser window while shopping at one of the merchant sites.
What if the Extrabux screen closes while I'm shopping?
If you've already clicked the product or store link from Extrabux, don't worry if the Extrabux screen closes while you're shopping, you will still earn cash back!
Can I use coupons not provided by Extrabux and still earn cash back?
No. If you use a coupon not provided by Extrabux, you are not eligible to earn cash back on the purchase.
Why doesn’t Extrabux offer cash back at certain stores?
Unfortunately, some stores do not allow Extrabux to track your purchase. Without tracking your purchase, Extrabux is unable to provide cash back.
Can I use or buy a gift certificate or gift card and still get cash back?
Sometimes. We cannot provide cash back on purchases made with gift cards. We are also unable to provide cash back on gift card purchases, except for at stores in our Gift Cards category.
Do I have to do anything at checkout to make sure I earn my Extrabux cash back?
Nope. As long as you used an Extrabux link to get to the merchant site where you are making your purchase, you will receive your cash back; we will take care of the rest. Your cash back will not show up immediately after you purchase the item, it usually takes 1-4 days (in rare cases, it can take up to 20 days) for the purchase to post to your account.
Why doesn't my cash back show up when I check out?
Even though your cash back doesn't show up at checkout, don't worry, you are still earning cash back. Usually within 1-4 days you will be able to view your earnings by clicking on the My Account link. Some sites, however, can take as long as 20 days (after the shipping date) to notify us of your purchase. Extrabux will email you once we are notified of your purchase.
It has been longer than 4 days and a purchase isn’t showing up in my account. What should I do?
Purchases typically take 1-4 days to post to your account. If it has been longer than 4 days, please Contact Us and choose “Where’s My Cash Back?” as the Subject. Please make sure that you have received order confirmation from the merchant before filing a Missing Purchase Report. It is also possible that your cash back has not posted to your account for other reasons:
- You used a coupon not provided by Extrabux
- You added items to your shopping cart before clicking through from Extrabux
- You have cookies disabled
- You closed your web browser window before completing your purchase
What is the difference between Pending, Available, and Processing cash back, as shown in my account?
Pending cash back is the amount that you have earned but that cannot yet be withdrawn because the return times (15-75 days) on those purchases have not yet passed. Once the return time on a purchase passes, the cash back for that purchase will become available, and will then be considered Available cash back. Processing cash back refers to the money that is available and currently in the process of being sent to you.
How long will I have to wait for my cash back to become Available?
Your purchase will be posted to your account within 1-4 days, but your earnings on a specific purchase will become Available for payment once the return time on that purchase has passed. Return times vary depending on the store but are generally between 15-75 days. Once the return time has passed, your cash back earnings will become available for withdrawal.
Can I use any payment method at a store’s checkout and still earn cash back?
You can use your credit card, debit card, or PayPal account at checkout and still earn cash back. For other payment methods (Google Checkout, Bill Me Later, etc.), we can’t guarantee that your purchase will be reported to Extrabux correctly, but we are working hard to improve our service and support all payment methods in the future.
Is there a limit on how much cash back I can get?
Nope. Get cash back to your heart’s content!
Can I get cash back for phone or in-store purchases?
Extrabux cash back is currently only available for online purchases, but it’s a feature we will keep in mind for the future
Am I taxed on the cash back I receive from Extrabux?
Nope. You keep it all!
5. Problems with Your Order
Why doesn't my cash back show up when I check out?
Even though your cash back doesn't show up at checkout, don't worry, you are still earning cash back. Usually within 1-4 days you will be able to view your earnings by clicking on the My Account tab. Some sites, however, can take as long as 20 days (after the shipping date) to notify us of your purchase. Extrabux will email you once we are notified of your purchase.
It has been longer than 4 days and a purchase isn’t showing up in my account. What should I do?
Purchases typically take 1-4 days to post to your account. If it has been longer than 4 days, please contact us and choose “Where’s My Cash Back?” as the Subject. Please make sure that you have received order confirmation from the store before filing a Missing Purchase Report. It is also possible that your cash back has not posted to your account for other reasons:
- You used a coupon not provided by Extrabux
- You added items to your shopping cart before clicking through from Extrabux
- You have cookies disabled
- You closed your web browser window before completing your purchase
If I have a problem with the product I’ve ordered, who should I contact?
If you have a problem with the product you’ve ordered, please contact the store from whom you ordered it as they will be better suited to answer your questions. You can find a store’s contact information on Extrabux’s Merchant Contact Information page.
How do I return a product I bought from an Extrabux store?
Please check with the store from whom you bought the product in order to determine their return policy. Please send your returns directly to that store and not to Extrabux, as the product was not purchased directly from Extrabux. If you return, cancel, or exchange part or all of a purchase, please keep in mind that your cash back will be reversed for the product(s) returned.
6. Understanding Your Account
How do I sign up and start saving money?
To sign up for an Extrabux account, click the Sign Up button at the top of the page.
Do I need an account to use Extrabux?
In order to receive cash back you must first Sign Up for an Extrabux account. It is a very quick and simple process and you only need to provide us with an email address and password to get started. If you are not a member, you can still use Extrabux to compare prices, find coupons, and browse products, but you will not earn cash back.
Is an Extrabux account really free?
Yes! There are no hidden costs, fees, or charges. Extrabux is 110% free: we give you money, not the other way around.
How do I go to my account?
To go to your account, first login and then click the My Account link at the top of the page.
Who is eligible to sign up for an Extrabux account?
Anyone who has an email address, is at least 18 years of age, and adheres to Extrabux’s Terms & Conditions is eligible to Sign Up for an Extrabux account.
It has been longer than 4 days and a purchase isn’t showing up in my account. What should I do?
Purchases typically take 1-4 days to post to your account. If it has been longer than 4 days, please Contact Us and choose “Where’s My Cash Back?” as the Subject. Please make sure that you have received order confirmation from the store before filing a Missing Purchase Report. It is also possible that your cash back has not posted to your account for other reasons:
- You used a coupon not provided by Extrabux
- You added items to your shopping cart before clicking through from Extrabux
- You have cookies disabled
- You closed your web browser window before completing your purchase
What is the difference between Pending, Available, and Processing cash back, as shown in my account?
Pending cash back is the amount that you have earned but that cannot yet be withdrawn because the return times on the purchases that earned you that money have not yet passed. Once the return time on a purchase passes, the cash back for that purchase will become available, and will then be considered Available cash back. Processing cash back refers to the money that is available and currently in the process of being sent to you.
How do I change my Extrabux email address or password?
Login and click the My Account link at the top of the page. Once on the My Account page, click Edit email & password. Make your desired changes and click the “Save Changes” button.
How do I edit my payment method?
Login and click the My Account link at the top of the page. Once on the My Account page, click the "Account Settings" tab on the top right. From there, select the radio button that correlates with your preferred payment method. After you have filled out the necessary information click the “Save Changes” button.
I forgot my password. What should I do?
Please visit the Forgot Password page and enter the email address associated with your Extrabux account.
I would like to terminate my Extrabux account. What should I do?
Reconsider. Extrabux saves you money on millions of products and hundreds of stores by offering comparison shopping, cash back discounts, and coupons. If you have any questions or concerns about Extrabux, please Contact Us. If you’re sure you’d like to terminate your account, please send an email to info@extrabux.com with subject “Terminate my Extrabux account” and we will remove your account from our database.
7. Privacy & Security
Does Extrabux’s service cost me anything?
Absolutely not. Extrabux is 110% free: we give you money, not the other way around.
Do I have to download anything to use Extrabux?
Nope.
Will I receive junk mail or spam if I join Extrabux?
No. We will not send you spam or junk mail. We will never share your personal information with anyone.
How secure is the personal information I provide Extrabux?
We will never share your personal information with anyone. We will never ask for your credit card information. We only ask for your mailing address so we can send your check to you. If you feel uncomfortable providing your mailing address, you can opt to receive payments electronically through PayPal, in which case you only need to provide your email address.
What are Extrabux’s Terms and Conditions?
Click the Terms & Conditions link located at the bottom of every web page.
What is Extrabux's Privacy Policy?
Click the Privacy Policy link located at the bottom of every web page.